Avoiding the Tactics Trap: Strategic Thinking for Retail Leaders

At its core, strategy is straightforward. It’s about diagnosing your organization’s core challenge and setting a guiding policy to tackle it. Tactics, on the other hand, are the specific actions your organization takes to achieve its objectives. Tactics without strategy often arise from a fear of competition or losing market share but ultimately, they are only distractions that steer you off course from sustained success.

They Don’t Know What They Don’t Know: Your Frontline Managers Need Process Management Skills [Webinar Recap]

In the webinar “They Don’t Know What They Don’t Know: Your Frontline Managers Need Process Management Skills,” author and instructor Steve King explained how you can help your frontline managers connect people management and process management to better support your organization.

Six Conversations: Collaborating with Your Staff to Improve Performance [Webinar Recording]

To be an effective manager, you need to facilitate six basic conversations that matter most to your employees and, as it turns out, your organization. Author and CPED instructor Steve King shares a framework that will help you have more effective conversations with your employees.

20 Management Podcasts for Leaders and Managers

Podcasts are a great resource for leaders and managers. They are convenient — you can listen to them almost anywhere at any time — and they are abundant — you can likely find at least one podcast on whatever topic you are interested in.