They Don’t Know What They Don’t Know: Your Frontline Managers Need Process Management Skills [Webinar Recap]

In the webinar “They Don’t Know What They Don’t Know: Your Frontline Managers Need Process Management Skills,” author and instructor Steve King explained how you can help your frontline managers connect people management and process management to better support your organization.

Six Conversations: Collaborating with Your Staff to Improve Performance [Webinar Recording]

To be an effective manager, you need to facilitate six basic conversations that matter most to your employees and, as it turns out, your organization. Author and CPED instructor Steve King shares a framework that will help you have more effective conversations with your employees.

Perspectives From a Manager Boot Camp Graduate

Individuals who receive formal training, such as CPED’s Manager Boot Camp, have a deeper understanding of the role, improved communication skills, more effective feedback methods, improved conflict resolution, and the skills to manage effectively during times of change.

Five Lessons for Executive Leaders  

As we move to higher levels of the organization, it’s not always our job to make decisions – it’s our job to make sure decisions get implemented. This takes intentionality and an understanding that our “value” to the organization becomes more difficult to see. As with the transition from functional expertise to leadership expertise, our value goes from short-term wins and projects to long-term strategies that increase value to the organization over time.

Change Efforts Fail If Managers Are Poorly Prepared 

Frontline managers often feel responsible for doing the heavy lifting of organizational change efforts. This “manager’s dilemma” is not a guarantee of failure. When managers embrace four specific roles related to change efforts, they can be more successful in moving a change forward.