Resources and Articles

  • retail worker using tablet to look at data

    A Strategic Guide for Retail Digital Transformation

    Whether you’re just starting on your digital transformation journey or looking to refine your approach, "Retail's Guide to Business Strategy and Change Management for Digital Transformation Success" provides the insights and tools you need to succeed.

  • performance management written in notebook with pencil and push pins surrounding it

    How Insurance Leaders Can Identify and Nurture High-Potential Talent

    Like many others, the insurance industry thrives on a foundation of skilled professionals who can adapt to changing markets, regulations, and customer needs. However, identifying and nurturing high-potential (HiPo) talent on any team isn’t just about spotting top performers but recognizing those who can grow beyond their current roles and drive the company’s future success.

  • Leadership Development: Insights from Top Executives

    Leadership in the next year and well into the future will require a blend of timeless human qualities—empathy, integrity, and adaptability—along with tech-savviness and strategic foresight. By embracing these skills, leaders can create dynamic, resilient organizations ready for whatever the future holds.

  • person at computer with graphic AI showing on image

    Adaptive Leadership Strategies for Financial Services in the Age of AI

    An adaptive leadership approach is more critical than ever in financial services, where AI is altering how we do almost everything. Rather than offering top-down answers, adaptive leaders invite collaboration and experimentation, fostering an environment where teams learn and grow together.

  • health care worker working on a calculator and computer

    Key Financial Statements Health Care Leaders Should Know

    Understanding financial statements is not just a matter of accounting; it is a strategic necessity that informs decision-making and drives organizational success. By prioritizing the balance sheet, income statement, and cash flow statement, leaders can ensure their organizations remain financially healthy and capable of delivering quality care.

  • two smiling women exchanging a bag during a retail purchase

    Why Customer-Centricity is Even More Important to Retail During the Holiday Shopping Season

    During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.

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