Leadership & Management Development

  • person at computer with graphic AI showing on image

    Adaptive Leadership Strategies for Financial Services in the Age of AI

    An adaptive leadership approach is more critical than ever in financial services, where AI is altering how we do almost everything. Rather than offering top-down answers, adaptive leaders invite collaboration and experimentation, fostering an environment where teams learn and grow together.

  • health care worker working on a calculator and computer

    Key Financial Statements Health Care Leaders Should Know

    Understanding financial statements is not just a matter of accounting; it is a strategic necessity that informs decision-making and drives organizational success. By prioritizing the balance sheet, income statement, and cash flow statement, leaders can ensure their organizations remain financially healthy and capable of delivering quality care.

  • two smiling women exchanging a bag during a retail purchase

    Why Customer-Centricity is Even More Important to Retail During the Holiday Shopping Season

    During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.

  • two business people having a coversation

    Four Innovative Mentorship Approaches to Develop Your Talent

    Mentors contribute importantly to an employee's development journey, lending structure, advice, and support. Each mentoring relationship is unique; mentors might be managers focusing on performance, or they may focus primarily on teaching and nurturing growth.

  • blackboard with words continuous learning written on it

    The Secret to a Culture of Continuous Learning: Intent

    Managers often allow the tyranny of the urgent to trump developing a culture of learning. We don’t think we have time to address issues and develop our people. But if you’re asking yourself how you’re going to find time, you’re asking the wrong question. It’s not a question of time, but intent.

  • human image standing in front of large glowing AI

    AI Meets Leadership: Skills Leaders Still Need

    AI may be a powerful tool, but the uniquely human traits of wisdom, empathy, and ethical judgment remain irreplaceable. As AI becomes more integrated into daily operations, the need for human leadership does not diminish—it evolves.

  • hands shaking with digital bar graphs overlaid on top

    Navigating Retail Mergers: A People-First Strategy for Success

    Whether you’re in the early planning stages of a merger or looking to refine your existing strategy, "The Retail Leader's Playbook for People-Centered Mergers and Acquisitions", is packed with insights and tools that you can start using immediately to enhance your M&A process.

  • finger selecting the word skills on a digital screen

    The Critical Role of Adaptive Leadership Skills in Navigating Change

    The rise of AI and other technological advancements has created a landscape where traditional technical skills are no longer sufficient in leadership. Adaptive skills encompass a range of non-technical competencies that allow leaders to navigate complex and changing environments effectively.

  • Empower Team Members at All Levels to Think Strategically

    Those in management roles have a unique opportunity to help develop strategic thinking both in the teams they directly supervise as well as their management peers. This requires unique considerations for each group.

  • African American business woman shaking hands with another business man

    From Manager to Executive: Navigating the Leadership Leap

    As an executive leader, the scope and breadth of responsibility increases, your leadership approach may need to change, and your communication approach is key.

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Featured Course

Leadership Beyond Management

Gain a 360° view of your leadership strengths and identify areas that will help you positively impact and influence members of your organization.