Resources and Articles

  • health care worker working on a calculator and computer

    Key Financial Statements Health Care Leaders Should Know

    Understanding financial statements is not just a matter of accounting; it is a strategic necessity that informs decision-making and drives organizational success. By prioritizing the balance sheet, income statement, and cash flow statement, leaders can ensure their organizations remain financially healthy and capable of delivering quality care.

  • two smiling women exchanging a bag during a retail purchase

    Why Customer-Centricity is Even More Important to Retail During the Holiday Shopping Season

    During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.

  • two business people having a coversation

    Four Innovative Mentorship Approaches to Develop Your Talent

    Mentors contribute importantly to an employee's development journey, lending structure, advice, and support. Each mentoring relationship is unique; mentors might be managers focusing on performance, or they may focus primarily on teaching and nurturing growth.

  • blackboard with words continuous learning written on it

    The Secret to a Culture of Continuous Learning: Intent

    Managers often allow the tyranny of the urgent to trump developing a culture of learning. We don’t think we have time to address issues and develop our people. But if you’re asking yourself how you’re going to find time, you’re asking the wrong question. It’s not a question of time, but intent.

  • two retail associates talking amongst clothes

    The Challenge Of Retail Strategy

    Developing a strategy in retail is a challenge. You will have wins and misses. But with a well thought out strategy and an agile mindset you can weather the ups and downs and continually improve your retail organization.

  • human image standing in front of large glowing AI

    AI Meets Leadership: Skills Leaders Still Need

    AI may be a powerful tool, but the uniquely human traits of wisdom, empathy, and ethical judgment remain irreplaceable. As AI becomes more integrated into daily operations, the need for human leadership does not diminish—it evolves.

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