Mindset refers to your prevailing attitudes, beliefs, and perspectives about the world and yourself. It shapes how you interpret experiences, face challenges, and set goals. I’ve debated with colleagues whether mindset drives behaviors or whether behaviors drive mindset. As is sometimes the issue with these sorts of questions—especially questions that touch on the brain’s executive function—the only correct answer is that it depends. Are behavioral solutions sufficient to create and maintain a leadership style?
It takes only seconds to make or break a team member’s day. These brief interactions are called microbehaviors. Our microbehaviors have the potential to make an immediate and positive impact on someone else. Fine tuning your microbehaviors is not as heavy of a lift as you might think.
In the business world there has been a myth that managers and leaders are fundamentally different. CPED Instructor Betsy Hagan challenges us to take these existing opinions and ideas and reframe them for today’s business environment. It’s time to reframe the juxtaposition of management vs leadership roles.
In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.
There are several resources that will help you grow in your professional development. Some of the most accessible resources are books. We compiled this reading list to help get you started.
Steve King’s Conversation with a Manager: Stories from the Frontline podcast uncovered many great stories and advice from experienced managers. But there were three lessons that really stuck out.
Podcasts are a great resource for leaders and managers. They are convenient — you can listen to them almost anywhere at any time — and they are abundant — you can likely find at least one podcast on whatever topic you are interested in.
Team building is an important activity, but how should you approach it and what are the key benefits that should be pursued?
Resilience is a quality that allows you and your teams to recover from challenges and come back stronger. Resilience involves thoughts, behaviors, and actions that can be learned and developed by anyone at any stage in life.
Retaining top talent in a hybrid work environment requires a shift in leadership mindset and an emphasis on trust and accountability.