During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.
Culture & Leadership
Four Innovative Mentorship Approaches to Develop Your Talent
Mentors contribute importantly to an employee’s development journey, lending structure, advice, and support. Each mentoring relationship is unique; mentors might be managers focusing on performance, or they may focus primarily on teaching and nurturing growth.
The Secret to a Culture of Continuous Learning: Intent
Managers often allow the tyranny of the urgent to trump developing a culture of learning. We don’t think we have time to address issues and develop our people. But if you’re asking yourself how you’re going to find time, you’re asking the wrong question. It’s not a question of time, but intent.
AI Meets Leadership: Skills Leaders Still Need
AI may be a powerful tool, but the uniquely human traits of wisdom, empathy, and ethical judgment remain irreplaceable. As AI becomes more integrated into daily operations, the need for human leadership does not diminish—it evolves.
Navigating Retail Mergers: A People-First Strategy for Success
Whether you’re in the early planning stages of a merger or looking to refine your existing strategy, “The Retail Leader’s Playbook for People-Centered Mergers and Acquisitions”, is packed with insights and tools that you can start using immediately to enhance your M&A process.
The Critical Role of Adaptive Leadership Skills in Navigating Change
The rise of AI and other technological advancements has created a landscape where traditional technical skills are no longer sufficient in leadership. Adaptive skills encompass a range of non-technical competencies that allow leaders to navigate complex and changing environments effectively.
Empower Team Members at All Levels to Think Strategically
Those in management roles have a unique opportunity to help develop strategic thinking both in the teams they directly supervise as well as their management peers. This requires unique considerations for each group.
From Manager to Executive: Navigating the Leadership Leap
As an executive leader, the scope and breadth of responsibility increases, your leadership approach may need to change, and your communication approach is key.
A Look Inside the WHA Leadership Academy: Alumni Success Stories
Three years after the first cohort of the WHA Health Care Leadership Academy, several participants have graduated and are incorporating what they have learned from the Leadership Academy into their professional careers. Three graduates from the 2023 WHA Health Care Leadership Academy shared their stories with us.
Second Edition of Brag, Worry, Wonder, Bet Incorporates New Insights
CPED Instructor and author Steve King releases second edition of his popular Brag, Worry, Wonder, Bet book, which looks at conducting performance reviews in a new way.