During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.
Strategy
The Challenge Of Retail Strategy
Developing a strategy in retail is a challenge. You will have wins and misses. But with a well thought out strategy and an agile mindset you can weather the ups and downs and continually improve your retail organization.
Empower Team Members at All Levels to Think Strategically
Those in management roles have a unique opportunity to help develop strategic thinking both in the teams they directly supervise as well as their management peers. This requires unique considerations for each group.
Identifying and Mitigating AI Algorithm Bias and Fairness in Insurance
Insurance professionals must approach the use of artificial intelligence and machine learning with a nuanced understanding of the complexities. It’s not enough to simply build the most accurate predictive model – you must also consider the ethical implications.
Leveraging Expertise for Organizational Success
Experienced consultants bring a wealth of knowledge and understanding that can contribute greatly to guiding organizations towards their cultural objectives. By leveraging a skilled consultant, leaders can navigate the complexities of today’s business climate to drive effective change.
Understanding Customer-Centricity in Retail
Customer-centricity is all about meeting your customers’ needs while staying true and authentic to your brand. What does that really mean for your retail organization, and how can you embed it into the fabric of your organization?
Three Strategic Ways to Use Generative AI for Business Strategy
AI is a great tool for business. The longer your organization waits to understand and leverage AI as a tool, the further behind you may fall. How effectively your organization utilizes and integrates this tool is key.
Digital Transformation in Financial Services: Strategy and Change Management
This guide provides tools and insights to help you understand why strategy and change management are integral parts in your financial services organization’s digital transformation.
Customer Centricity Provides a Strategic Advantage
In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.
How Can Financial Services Institutions Better Serve Customers?
Understanding and serving your customers effectively is crucial for your financial service organization’s long-term success. To truly meet their needs and overcome their challenges you must dive deeper into their world.