Mastering Emotional Intelligence: Strategies for Business Leaders

The ability to navigate emotions (yours and others’) effectively is a crucial skill for leaders. EI plays a pivotal role in your leadership effectiveness and team dynamics. Leaders with emotional intelligence are more likely to make good decisions, build strong relationships, and navigate challenges with resilience.

How Can Mindset Influence Your Leadership Style?

Mindset refers to your prevailing attitudes, beliefs, and perspectives about the world and yourself. It shapes how you interpret experiences, face challenges, and set goals. I’ve debated with colleagues whether mindset drives behaviors or whether behaviors drive mindset. As is sometimes the issue with these sorts of questions—especially questions that touch on the brain’s executive function—the only correct answer is that it depends. Are behavioral solutions sufficient to create and maintain a leadership style?

Impact Your Team in Seconds with Positive Microbehaviors

It takes only seconds to make or break a team member’s day. These brief interactions are called microbehaviors. Our microbehaviors have the potential to make an immediate and positive impact on someone else. Fine tuning your microbehaviors is not as heavy of a lift as you might think.

The Myth of Manager Vs Leader Is Harming Your Organization

In the business world there has been a myth that managers and leaders are fundamentally different. CPED Instructor Betsy Hagan challenges us to take these existing opinions and ideas and reframe them for today’s business environment. It’s time to reframe the juxtaposition of management vs leadership roles. 

 Customer Centricity Provides a Strategic Advantage  

In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.