During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.
center for professional & executive development
Four Innovative Mentorship Approaches to Develop Your Talent
Mentors contribute importantly to an employee’s development journey, lending structure, advice, and support. Each mentoring relationship is unique; mentors might be managers focusing on performance, or they may focus primarily on teaching and nurturing growth.
The Secret to a Culture of Continuous Learning: Intent
Managers often allow the tyranny of the urgent to trump developing a culture of learning. We don’t think we have time to address issues and develop our people. But if you’re asking yourself how you’re going to find time, you’re asking the wrong question. It’s not a question of time, but intent.
The Challenge Of Retail Strategy
Developing a strategy in retail is a challenge. You will have wins and misses. But with a well thought out strategy and an agile mindset you can weather the ups and downs and continually improve your retail organization.
AI Meets Leadership: Skills Leaders Still Need
AI may be a powerful tool, but the uniquely human traits of wisdom, empathy, and ethical judgment remain irreplaceable. As AI becomes more integrated into daily operations, the need for human leadership does not diminish—it evolves.
Navigating Retail Mergers: A People-First Strategy for Success
Whether you’re in the early planning stages of a merger or looking to refine your existing strategy, “The Retail Leader’s Playbook for People-Centered Mergers and Acquisitions”, is packed with insights and tools that you can start using immediately to enhance your M&A process.
The Critical Role of Adaptive Leadership Skills in Navigating Change
The rise of AI and other technological advancements has created a landscape where traditional technical skills are no longer sufficient in leadership. Adaptive skills encompass a range of non-technical competencies that allow leaders to navigate complex and changing environments effectively.
Empower Team Members at All Levels to Think Strategically
Those in management roles have a unique opportunity to help develop strategic thinking both in the teams they directly supervise as well as their management peers. This requires unique considerations for each group.
From Manager to Executive: Navigating the Leadership Leap
As an executive leader, the scope and breadth of responsibility increases, your leadership approach may need to change, and your communication approach is key.
The Journey of Improvement is Continuous
In today’s ever-evolving workplace, adaptability is crucial. Achieving success goes beyond just sketching out goals and strategies; it’s about consistently reviewing progress and adjusting as needed. It’s all about taking a proactive approach to improvement, ensuring we’re not just setting targets but actively monitoring and refining our journey towards success with every step we take.