During the holiday shopping season, the pressure on retail managers and employees to deliver excellent service intensifies. A positive experience during such a critical time fosters long-term relationships that extend beyond the holidays. Adopting or refocusing a customer-centric approach during this high-demand period is more important than ever—for both the customer and the organization.
Retail
The Challenge Of Retail Strategy
Developing a strategy in retail is a challenge. You will have wins and misses. But with a well thought out strategy and an agile mindset you can weather the ups and downs and continually improve your retail organization.
Navigating Retail Mergers: A People-First Strategy for Success
Whether you’re in the early planning stages of a merger or looking to refine your existing strategy, “The Retail Leader’s Playbook for People-Centered Mergers and Acquisitions”, is packed with insights and tools that you can start using immediately to enhance your M&A process.
Retail Experts Reveal Process Improvement Wisdom
In the world of retail, staying ahead requires more than just keeping up with the latest trends. It demands a commitment to continuous improvement. While process improvement frameworks abound, there’s immense value in learning from the real-world experiences of industry peers who have navigated the complexities of retail process improvement firsthand.
Understanding Customer-Centricity in Retail
Customer-centricity is all about meeting your customers’ needs while staying true and authentic to your brand. What does that really mean for your retail organization, and how can you embed it into the fabric of your organization?
Building Resilient Teams
Resilience is a quality that allows you and your teams to recover from challenges and come back stronger. Resilience involves thoughts, behaviors, and actions that can be learned and developed by anyone at any stage in life.
Managing and Engaging a Multigenerational Retail Workforce
We’ve created a guide to help retail leaders better understand how to motivate and engage multigenerational teams. Download the guide for worksheets, expert advice, and more.
It’s Time to Rethink Your Retail Inventory
Consumer purchasing behavior is changing. As a retail executive you need to examine these changes, how you should prepare, and how you should respond.
CPED Welcomes Kathleen Cronin as Executive in Residence for Retail
Kathleen “Kate” Cronin has joined the CPED team as an Executive in Residence focusing on the retail industry. Kate has a strong background in retail and has over 10 years of consulting experience.