In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.
Strategy
How Can Financial Services Institutions Better Serve Customers?
Understanding and serving your customers effectively is crucial for your financial service organization’s long-term success. To truly meet their needs and overcome their challenges you must dive deeper into their world.
It’s Time to Rethink Your Retail Inventory
Consumer purchasing behavior is changing. As a retail executive you need to examine these changes, how you should prepare, and how you should respond.
What Trends Will Impact Banking and Financial Services in 2023?
A possible recession, digital transformation, culture shifts, and leadership training needs will provide both challenges and areas of opportunities for banks and financial institutions in the future. In a recent interview, Graduate School of Banking President and CEO Kirby Davidson shared his insights into current trends in the banking and financial services industries and what executives will need to do to stay ahead of, and benefit from, these trends.
5 Ways to Encourage Strategic Thinking
Strategic thinking may not come naturally to all your team members, but it is a skill you can help them develop.
Secrets of a Successful Business Strategy
Business strategy is the cornerstone of the long-term success of your organization. A well-chosen and well-articulated strategy is an immensely powerful tool for an organization. It enables rapid decision-making, aligns collaborative and siloed organizational groups, and facilitates the development of sustainable and productive organizational culture.
New CPED Program Helps Leaders Facilitate Strategic Innovation
By Kim Hegeman It is no surprise that innovation is both the biggest challenge and the biggest opportunity for modern businesses. To help leaders keep on top of innovation in their organizations, the Wisconsin School …
Digital Transformation: The Business Opportunity You May Be Missing
While there are myriad challenges facing organizations, one that stands out most is digital transformation.
Success Stories – Colleague Retention Drives Financial Results at One Community Bank
The complexities of bringing two similarly sized banks on two different core systems together warranted working with an external resource.
Designing Your Organization with Thoughtful Intent
A poorly designed organization is going to encounter trouble in the marketplace. Smart leaders realize that their organization’s culture either helps or hinders progress towards mission and strategy.