In my role as Program Director, I’ve worked with many organizations looking for how to best roll out an effective continuous improvement program. There is no one right way because every organization is different. There are a few roadmaps that tend to create successful outcomes and satisfy the needs of many different organizations.
Understanding Customer-Centricity in Retail
Customer-centricity is all about meeting your customers’ needs while staying true and authentic to your brand. What does that really mean for your retail organization, and how can you embed it into the fabric of your organization?
How Can Mindset Influence Your Leadership Style?
Mindset refers to your prevailing attitudes, beliefs, and perspectives about the world and yourself. It shapes how you interpret experiences, face challenges, and set goals. I’ve debated with colleagues whether mindset drives behaviors or whether behaviors drive mindset. As is sometimes the issue with these sorts of questions—especially questions that touch on the brain’s executive function—the only correct answer is that it depends. Are behavioral solutions sufficient to create and maintain a leadership style?
Transform Your Organization into a Beacon of Diversity and Equality
Organizations are recognizing the value of diversity and inclusion as key drivers of success. Inclusive leadership is emerging as a critical factor in creating a workplace that not only celebrates differences but also leans into them for innovation and growth.
Three Strategic Ways to Use Generative AI for Business Strategy
AI is a great tool for business. The longer your organization waits to understand and leverage AI as a tool, the further behind you may fall. How effectively your organization utilizes and integrates this tool is key.
A Journey of Growth: Q&A with a Continuous Improvement Champion
There’s no one-size-fits-all journey to professional success. Each career story is unique, shaped by diverse experiences. Matt Bartman has his own unique journey to share from his nontraditional path to leadership to the pivotal role of professional development, and CPED, in his career.
Successful Leadership Depends on Relationship Development
Establishing and nurturing solid relationships requires skill and determination. In the absence of positive, considerate relationships, individuals, teams, and organizations risk failure on multiple fronts—falling engagement, declining productivity, and departing employees.
Impact Your Team in Seconds with Positive Microbehaviors
It takes only seconds to make or break a team member’s day. These brief interactions are called microbehaviors. Our microbehaviors have the potential to make an immediate and positive impact on someone else. Fine tuning your microbehaviors is not as heavy of a lift as you might think.
Pros and Cons of Value-based Health Care
Value-based care is touted as one of the methods that could replace the fee-based method. As a starting off point, we’ve broken out some of the pros and cons to the value-based care method. It’s important to note that the pros and cons can vary depending on the specific context, healthcare system, and implementation strategy of value-based health care.
Digital Transformation in Financial Services: Strategy and Change Management
This guide provides tools and insights to help you understand why strategy and change management are integral parts in your financial services organization’s digital transformation.