In the business world there has been a myth that managers and leaders are fundamentally different. CPED Instructor Betsy Hagan challenges us to take these existing opinions and ideas and reframe them for today’s business environment. It’s time to reframe the juxtaposition of management vs leadership roles.
Management
Customer Centricity Provides a Strategic Advantage
In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.
Three Key Insights for Frontline Managers
Steve King’s Conversation with a Manager: Stories from the Frontline podcast uncovered many great stories and advice from experienced managers. But there were three lessons that really stuck out.
20 Management Podcasts for Leaders and Managers
Podcasts are a great resource for leaders and managers. They are convenient — you can listen to them almost anywhere at any time — and they are abundant — you can likely find at least one podcast on whatever topic you are interested in.
Key Benefits of Team-Building Activities
Team building is an important activity, but how should you approach it and what are the key benefits that should be pursued?
Building Resilient Teams
Resilience is a quality that allows you and your teams to recover from challenges and come back stronger. Resilience involves thoughts, behaviors, and actions that can be learned and developed by anyone at any stage in life.
4 Key Leadership Adaptations to Retain Talent
Retaining top talent in a hybrid work environment requires a shift in leadership mindset and an emphasis on trust and accountability.
New Podcast Offers New Managers a Chance to Learn from Experience
“Conversation with a Manager: Stories from the Frontline” podcast passes on the best advice and counsel from experienced managers.
6 Focus Areas to Create More Effective Meetings
Effective meetings are productive, safe, well organized, relevant and engaging, efficient, and collaborative. Follow these tips to help create more effective meetings.
Managing and Engaging a Multigenerational Retail Workforce
We’ve created a guide to help retail leaders better understand how to motivate and engage multigenerational teams. Download the guide for worksheets, expert advice, and more.