In today’s business landscape, customer centricity has become the cornerstone of successful organizations. By prioritizing the needs, preferences, and experiences of customers, businesses can build stronger relationships, foster loyalty, and gain a competitive edge.
center for professional & executive development
How Can Financial Services Institutions Better Serve Customers?
Understanding and serving your customers effectively is crucial for your financial service organization’s long-term success. To truly meet their needs and overcome their challenges you must dive deeper into their world.
A Fresh Approach to Health Care Leadership
Download our free guide comprised of articles and resources designed to help health care leaders identify where they should focus their leadership efforts and understand why these mindset shifts are important to them, their teams, and the organization.
How to Prepare for a Performance Review as a Manager
Providing feedback can be overwhelming and preparing to deliver critical feedback to your employees can be daunting. The following framework will give you examples to prepare for your performance review conversations.
Three Key Insights for Frontline Managers
Steve King’s Conversation with a Manager: Stories from the Frontline podcast uncovered many great stories and advice from experienced managers. But there were three lessons that really stuck out.
20 Management Podcasts for Leaders and Managers
Podcasts are a great resource for leaders and managers. They are convenient — you can listen to them almost anywhere at any time — and they are abundant — you can likely find at least one podcast on whatever topic you are interested in.
Why Should Health Care Transition to Value-based Care?
Value-based care involves all stakeholders including providers, hospital systems, and insurance organizations. We’ve gathered experts from each stakeholder group to share insights, experiences, and challenges they’ve encountered through their value-based health care transitions.
Insurance Industry Transformation is Underway
The insurance industry is undergoing significant change. Don’t let your organization be left behind.
Introducing The Insurance Industry’s Guide to Change Agility
New interactive guide designed to help insurance organizations and leaders understand why and how to adopt more agile and customer-centric approaches to stay ahead of the competition and quickly changing market conditions.
CPED Partners with CharismaQ on Executive Presence Program
The partnership between Wisconsin School of Business Center for Professional & Executive Development (CPED) and CharismaQ offers new executive presence program to help you become a leader your team wants to rally behind.